Terms of service

 

Terms of Service

Welcome to Clairière, a fragrance house under Imperia Sillage. By accessing or using our website and services, you agree to be bound by the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By visiting our website or purchasing from us, you agree to these Terms of Service and all applicable laws and regulations. If you do not agree, please refrain from using our services.

2. Eligibility

You must be at least 18 years old or have parental/guardian consent to use this website and make purchases.

3. Products & Services

  • All products are described as accurately as possible.

  • Fragrances may vary slightly due to batch, ingredients, or perception.

  • We reserve the right to modify or discontinue any product without prior notice.

4. Pricing & Payments

  • All prices are listed in INR unless stated otherwise.

  • Prices are subject to change without notice.

  • We reserve the right to refuse or cancel any order at our discretion.

5. Order Acceptance & Cancellation

  • Orders are confirmed only after successful payment.

  • Clairière reserves the right to cancel orders due to stock issues, payment failure, or suspicious activity.

  • In such cases, refunds will be processed as per our Refund Policy.

6. Shipping & Delivery

  • Shipping timelines are estimates and not guarantees.

  • We are not responsible for delays caused by courier partners, natural events, or incorrect address details provided by the customer.

  • Risk of loss passes to the customer upon successful delivery.

7. Intellectual Property

  • All content on this website—including text, images, logos, packaging designs, stories, and fragrance concepts—is the intellectual property of Imperia Sillage / Clairière.

  • Unauthorized copying, reproduction, or commercial use is strictly prohibited.

8. User Conduct

You agree not to:

  • Misuse the website or attempt unauthorized access

  • Submit false or misleading information

  • Violate any applicable laws or regulations

9. Limitation of Liability

Clairière shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

10. Personal Information

Your submission of personal information is governed by our Privacy Policy. We respect your privacy and handle your data responsibly.

11. Force Majeure

We shall not be held liable for failure or delay in performance due to circumstances beyond our control, including natural disasters, strikes, or government restrictions.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the website.

14. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

Email: support@clairiere.in