Shipping policy

 

Shipping Policy

At Clairière, every fragrance is crafted with care and shipped with the same attention to detail. Please read our shipping policy to understand how and when your order will reach you.

Order Processing

  • All orders are processed within 2–4 business days after order confirmation.

  • Orders are not shipped or delivered on Sundays or public holidays.

  • During product launches, sales, or high-demand periods, processing times may be slightly longer.

Shipping Locations

  • We currently ship across India.

  • International shipping will be introduced soon.

Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.

  • Any promotional free-shipping offers will be clearly mentioned on the website or social media.

Estimated Delivery Time

  • Metro Cities: 3–6 business days

  • Non-Metro / Remote Areas: 5–10 business days

    Delivery timelines may vary due to weather conditions, courier delays, or unforeseen circumstances.

Order Tracking

  • Once your order is shipped, you will receive a tracking link via email or SMS.

  • Please allow up to 24 hours for tracking information to update.

Packaging

  • All fragrances are packed securely to prevent leakage or damage.

  • We take extra care with fragile items to ensure they arrive safely.

Delays & Exceptions

  • Clairière is not responsible for delays caused by courier partners, natural calamities, or incorrect address details provided by the customer.

  • In case of significant delays, our team will keep you informed.

Damaged or Missing Orders

  • If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with clear photos/videos.

  • Email us at [your support email] for assistance.

Address Accuracy

  • Please ensure your shipping address and contact details are correct at checkout.

  • Orders cannot be redirected once shipped.